At Carufus, we strive to deliver high-quality software design and development services. We value our clients and aim to ensure satisfaction with our services. Below is our policy regarding refunds and cancellations:
Cancellation Policy
- Clients may request a cancellation of services within 48 hours of placing the order or signing the service agreement, provided the work has not yet commenced.
- Once work on a project has started (e.g., design drafts, development phases, or any deliverables), cancellations may not be eligible for a refund. However, partial refunds may be considered at the sole discretion of Carufus depending on the work completed.
Refund Policy
- Eligibility for Refunds: Refunds may only be granted under the following circumstances:
- Full payment has been made in advance, and the project has not commenced.
- There has been a failure to deliver the service as described in the agreed terms and conditions.
- Technical issues or unavoidable circumstances on our part prevent us from continuing with the project.
- Refunds will not be provided for:
- Completed milestones or deliverables that meet the agreed-upon specifications.
- Delays caused by client-side miscommunication, unavailability, or incomplete requirements.
- Process for Refunds:
- Refund requests must be made in writing.
- Once the refund request is reviewed and approved, refunds will be processed within 7-14 business days.
- Refunds will be issued using the original payment method unless otherwise agreed.
Changes to the Policy
Carufus reserves the right to update or modify this policy at any time. Any changes will be communicated to clients via appropriate channels
