Centralized Audit Checklist System for QSR & Restaurant Chains

For multi-location QSRs and restaurant chains, maintaining operational consistency across stores is critical to ensuring customer satisfaction and brand reputation. To achieve this, regular audits are conducted to check SOP compliance, hygiene, food safety, inventory management, and overall service quality.

However, the traditional manual, paper-based audit process was highly inefficient and problematic:

1. Inconsistent Data Capture: Different locations used varying audit formats, making comparisons and insights unreliable.
   
2. Delayed Reporting: Audit findings were recorded manually and reviewed later, delaying corrective actions
   
3. Missed Audits: Without automated scheduling and reminders, audits were frequently missed or delayed
   
4. Lack of Visibility: Management had no real-time oversight of whether compliance standards were met across all stores
   
5. No Standardized Escalation Process: If a compliance failure was found, there was no structured way to assign corrective actions or track resolution.

As a result, operational inefficiencies, non-compliance risks, and quality inconsistencies persisted, affecting business performance and customer trust.

Carufus developed a versatile template engine, that allowed clients to design custom checklists, assign weightage, and adapt to different auditing needs. Key features included: Customizable Checklists, Multiple Question with Weightage, Proof Attachments and Scheduling